Legals

All orders and purchases from Volker Haug Pty Ltd will be bound by the following Terms and Conditions.

Terms and Conditions

LEAD TIME AND MANUFACTURING

Each Volker Haug light fitting is handcrafted and individually customized for you in our Melbourne studio, we have varying lead times for production. Generally we allow between 1-3 weeks for manufacturing. Some products may take less time. We will confirm your order within 72 hours. If there is a problem fulfilling your order within the designated lead time (e.g. items need to be ordered in), we will contact you within this period. Once your order has been shipped, You will be advised via email with a link to track Your order. Delivery could take up to 7 working days. 

DELIVERY OF GOODS

All orders are delivered by an Australian courier unless ‘Pick Up’ option is chosen. You can calculate a delivery cost from the product page, and in your shopping cart. Your delivery total will be displayed at checkout, before you complete your order, and is charged to your credit card (Visa or Mastercard) upon submitting your order. 

For ‘Pick up’ orders we will notify You via email that Your order is complete and ready for pick up. Please call to arrange pick up between 9:30am-6pm Monday to Friday from the Volker Haug Studio and Showroom, located at: Worth Studios, 2-12 Saint Phillip Street, Brunswick East, Victoria 3057, Melbourne, Australia. 

INSURANCE

Insurance for your order can be taken out as part of the delivery cost. Volker Haug strongly recommends taking insurance on fragile items. Certain Volker Haug products have mandatory insurance. The cost of this insurance is calculated at 1.1% of the total of your shopping cart and is charged to your credit card (Visa, Mastercard) upon submitting your order.  

To the extent permitted by law, Volker Haug does not accept any liability whatsoever for the goods ordered and/or any loss or damage incurred by any person in relation your order once it has been received by the courier for delivery to You.

We suggest that You have your order delivered to an address where someone will be present during business hours to sign for the delivery. Anyone at the Delivery Address who receives the Goods shall be presumed by Volker Haug to be authorized to receive the Goods on Your behalf.  If there is no one at the Delivery Address at the time of delivery, You will need to make alternate arrangements regarding a suitable time with the carrier. You may be required to pay an additional fee. Deliveries will occur between 9am-6pm Monday to Friday. Exact times cannot be given. 

Orders cannot be delivered to Post Office Boxes.

INTERNATIONAL DELIVERIES

Online shopping is only available to customers within Australia. We welcome product enquires from overseas, please contact our web sales team via email on info@volkerhaug.com and we will investigate and organize alternative shipping arrangements .

LIGHT FITTING WARRANTY

All Volker Haug light fittings are toughly tested and checked before leaving the studio. A licensed electrician must install all hardwired light fittings. A 6-month warranty applies to any defective or faulty work on all light fittings, which will be repaired or replaced at Volker Haug’s expense. Repair and replacement timing is subject to Volker Haug’s production schedule, and clients will be advised of timing.

Goods will only be accepted for refund if they are in the same condition as they were upon leaving the Volker Haug studio.

REFUNDS

Please choose carefully we do not give refunds if You simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit if goods are faulty or do not function as they are supposed to.

Please note Electrical components go out of stock or change from time to time.

Designs are also subject to improvement or minor modification. Small alterations to the existing product range may occur and will not constitute a valid reason for refund.

Please note we cannot guarantee that colours on the website will be true to life. This depends partly on the colour setting of your computer and monitor.

If You have faulty goods You can contact us through the website, email us at info@volkerhaug.com or by phone on +61 3 9387 1803 and we will assess our request for an exchange or refund (to request a replacement.)

LAMP RETURNS

All lamps are individually checked before dispatch to ensure there is no damage. Volker Haug is not responsible for damage occurring once lamps have left the studio, including during transport. While lamps have an average lamp life indicated, Volker Haug cannot guarantee this. Factors outside our control in the manufacturing and in lamp application may vary the life of individual lamps.

Genuinely faulty lamps returned within 7 days will be replaced with another lamp.

If You have a faulty lamp You can contact us through the website, email us at info@volkerhaug.com or by phone on +61 3 9387 1803 to request a replacement.

 

TERMS & CONDITIONS 

This Agreement is a contract between the customer ("You") and Volker Haug Pty Ltd (“Volker Haug”).

The Terms and Conditions under which You may purchase products from www.volkerhaug.com are set out below. Please read the following terms and conditions carefully before placing your order with Volker Haug. 

By completing the customer application process and using www.volkerhaug.com, You acknowledge that You have read and understood these Terms and Conditions and agree to be bound by the Terms and Conditions of this Agreement. 

The Privacy Policy forms part of these Terms. We reserve the right to revise these Terms. Users are responsible for keeping themselves updated with such changes. 

1) The Agreement

The entire Agreement between You and Volker Haug for the purchase of Goods by You from Volker Haug is: 

(a) these Conditions; and (b) the terms of the Order. 

The Agreement exists between You and Volker Haug once Volker Haug receives and accepts an Order. No obligation to sell or supply the Goods will arise until the Order is received and accepted. Each order may be accepted by Volker Haug at it's absolute discretion. Each Order is a separate agreement. 


2) Purchase Orders and Delivery of Goods 

You will place an Order with Volker Haug by selecting goods, entering your Personal and Payment Details and pressing the "purchase” button.

All Credit card payments at Volker Haug incur a 2% surcharge. Alternatively you can arrange a deferred payment by EFT or cheque.

If you have selected the “Deferred payment” option your order will not be fulfilled until payment arrangements have been made and processed. Please contact us to arrange payment via EFT transfer, cheque or credit card.

Please note the lead times for the designs and products you have selected. Once your design has been created and is ready to be shipped we will send an email with a link to track your order.

All orders are delivered by an Australian courier unless ‘Pick Up’ option is chosen. You can calculate a delivery cost estimate from the product page, and in your shopping cart using our online shipping calculator. Your delivery total will be displayed at checkout, before You complete your order, and is charged to your credit card (Visa, Mastercard) upon submitting your order. 

Insurance for your order can be taken out as part of the delivery cost. Volker Haug strongly recommends taking insurance on fragile items. Certain Volker Haug products have mandatory insurance. The cost of this insurance is calculated at 1.1% of the total of your shopping cart and is charged to your credit card (Visa, Mastercard) upon submitting your order. 

For ‘Pick up’ orders please call to arrange pick up between 10am-6pm Monday to Friday from the Volker Haug Studio and Showroom, located at: Worth Studios, 2-12 Saint Phillip Street, Brunswick East, Victoria 3057, Melbourne , Australia.

To the extent permitted by law, Volker Haug does not accept any liability whatsoever for the goods ordered and/or any loss or damage incurred by any person in relation your order once it has been received by the courier for delivery to You.

We suggest that You have your order delivered to an address where someone will be present during business hours to sign for the delivery. Anyone at the Delivery Address who receives the Goods shall be presumed by Volker Haug to be authorised to receive the Goods on Your behalf.  If there is no-one at the Delivery Address at time of delivery, You will need to make alternate arrangements regarding a suitable time with the carrier. You may be required to pay an additional fee. Deliveries will occur between 9am-6pm Monday to Friday. Exact times cannot be given.  Please see Shipping for further information.

Orders cannot be delivered to post office boxes.

We will confirm your order within 72 hours. If there is a problem fulfilling your order within the designated lead time for your chosen product (e.g. items need to be ordered in), we will contact You within this period. Once your order has been shipped, You will be advised via email. Delivery could take up to 7 working days.

International Deliveries

Online shopping is only available to customers within Australia. We welcome product enquires from overseas, please contact our web sales team via email on info@volkerhaug.com and we will investigate and organise alternative shipping arrangements.

3) Risk and Title 

Risk in the Goods passes to You upon dispatch of the Goods from Volker Haug, and title in the Goods passes to You upon delivery of the Goods to the Delivery Address.

To the extent permitted by law, Volker Haug does not accept any liability whatsoever for the goods ordered and/or any loss or damage incurred by any person in relation your order once it has been received by the courier for delivery to You.

Volker Haug is committed to providing exceptional customer service and quality products.  We thoroughly test and check each item before sending and package items with care. If You believe the goods You have purchased to be faulty You may contact Volker Haug at info@volkerhaug.com or +61 3 9387 1803 and we will assess Your request for an exchange or refund. Please see Warranty and Refunds  for further information.

4) Price of Goods and Payment 

The price You shall pay for the Goods shall be the price specified on the website. You also agree to pay the delivery and handling fee including goods and services tax (Australia Only) which Volker Haug is required to collect from You.

International purchasers are responsible for their own countries duties and taxes. 

Volker Haug prices are subject to variation without notice. The price payable for the Goods shall be the price applicable on the date the Goods are confirmed as ordered. 

(a) Payment upon Placement of Order 

You shall pay for the Goods at the time You order. MasterCard, Visa are accepted at Volker Haug. 

5) Packaging and Labelling of Goods 

All goods sent out by Volker Haug will be sent out in the most suitable packaging for the item/items purchased to ensure protection of the item. They will be clearly marked with applicable packing labels such as fragile and top load etc.

6) License 

You are licensed to use the Volker Haug website on your computer for Your use in browsing and purchasing Goods from Volker Haug. You acknowledge that You are not permitted to make any other use of the Volker Haug website. 

7) Intellectual Property Rights 

You acknowledge that Volker Haug or its related corporations own or are licensed to use all Intellectual Property Rights in Volker Haug (including, but not limited to, any images, photographs or text which appears on the website). You agree that You will make no representation to the contrary, and that You must not use or copy Volker Haug in any manner which is inconsistent with the rights of the owner or licensee of such Intellectual Property Rights. 

You acknowledge that any trade marks or logos which appear on the Volker Haug website are owned by or licensed to Volker Haug, and that You must not do anything to prejudice the rights of the trade mark owner or licensee to such trade marks or logos. 

8) Liability 

To the extent permitted by law, You agree that any liability of Volker Haug arising out of or in connection with any breach of any express or implied warranty or condition in respect of goods or services supplied to You through use of Volker Haug will be limited to: 

(a) if the condition relates to goods, the replacement of the goods or the supply of equivalent goods; and 

(b) if the condition relates to services, the supplying of the services again or the payment of the cost of having the services supplied again. 

You agree that the entire risk arising out of installation, downloading, use or performance of Volker Haug remains with You. To the extent permitted by law, You release and discharge Volker Haug and its related corporations from all forms of direct, special, indirect or consequential loss or damage (including loss of profits, loss of data or loss or damage that may reasonably have been supposed to have been in the contemplation of the parties as at the date of this Agreement) arising out of or in connection with Volker Haug or this Agreement, including, without limitation, loss or damage caused by the negligence of Volker Haug or its related corporations. 

9) Security

When purchasing from Volker Haug your financial details are passed through a secure server using the latest 256-bit SSL (secure sockets layer) encryption technology to protect your online order information.

Our online ordering system is the industry standard for encryption technology. SSL encrypts all information including your credit card and all personal information passed from You to volkerhaug.com. Encryption provides You with security and peace of mind when your browser and local network supports the use of encrypted data transmissions.

For security reasons, we do not store any payment information in our database.

If You are issued with a password by Volker Haug, You agree to take responsibility for the safekeeping of your password. You are liable if an unauthorised person uses your password. You agree to release and forever indemnify Volker Haug in relation to any liability howsoever arising out of the unauthorised use of your password. 

10) Privacy 

Volker Haug understands your privacy is important and ensures that any personal data that is collected will be handled with the upmost care and is held in accordance with relevant Australian privacy law.

If You choose to provide your personal details to us, we may collect the requested information from You including your name and contact details and any other information that You supply to us.

We do not disclose or share information that You give us with any third parties whatsoever. Your details will be kept on a private database for Volker Haug use only.

We may also use personal information to perform credit checks, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

You may access your information held at Volker Haug by logging in to your account and clicking on account information. You may also update, change or delete your details via logging into your account.

We will enable You to Opt-out of any direct marketing activities. You can contact us through the website, email us at info@volkerhaug.com or by phone on +61 3 9387 1803 to request this.

If You have a complaint about any possible breach of privacy by us You should contact our privacy officer at info@volkerhaug.com or by phone on +61 3 9387 1803 to request this.