We will not generally offer a refund if you change your mind.
Any offer of refund will be made at the discretion of Volker Haug.
The maximum refund for returned goods is 50% of the total cost of the goods. Transport costs will not be refunded.
Any request for returns must be made within 7 days of receipt of goods.
Goods will only be accepted for return if they are in the same condition as they were upon leaving the Volker Haug studio.
Orders may only be cancelled in writing within 48 hours of order placement.
A 50% restocking fee will be levied on non-custom orders cancelled within this time frame.
No refund will be given on custom orders (including custom colours and configurations or non-standard specified items).
Electrical components including lamps may go out of stock or change from time to time.
All lamps are individually checked before dispatch to ensure correct functionality. Volker Haug is not responsible for any damage which occurs once lamps have left the studio, including during transport.
Volker Haug reserves the right to cancel any order at any time for whatever reason, in which case all payments will be refunded.